Fees & Policies — Maritime Canada
The total fees for all three NCAS assessments are payable in two installments: one while registering for the Computer-based Assessment, and the second while registering for the Simulation Lab Assessment and Oral Assessment. Should you wish to extend, reschedule, or cancel your assessment within the allowable timeframe, additional administrative fees will apply.
Up to 48 hours in advance of your scheduled CBA , you can reschedule by visiting prometric.com. Prometric will charge an administrative fee (USD $35).
If you wish to reschedule 48 hours or less in advance of your scheduled CBA, you must contact NCAS at email@example.com; a CAD $50 administrative fee will be applied, payable directly to NCAS.
If you do not show up for your scheduled CBA at a Prometric Test Centre, you will forfeit your entire assessment fee. Should you choose to reschedule, you will need to contact us at firstname.lastname@example.org. The cost of a rescheduled CBA is CAD $150.
The NCAS SLA-OA has limited daily capacity, and once scheduled, an SLA-OA spot has been reserved for you. Short notice rescheduling or cancellation may deprive another candidate of the opportunity to take the exam, and historically NCAS has had significant financial penalties in place to discourage this. In the context of COVID-19, NCAS is prioritizing health and safety, and many of these fees have been relaxed.
At this time, we are allowing rescheduling of your SLA-OA one-time only, up to 48 hours prior to your scheduled assessment. We appreciate as much notice as possible so we can attempt to schedule another Assessment Taker in your place. If you need to reschedule your SLA-OA, please contact us immediately. Please note that it may take 2-4 months to reschedule your SLA-OA. If you need to reschedule your SLA-OA a second time, a CAD $250 fee will apply.
Every Assessment Taker will be required to complete the NCAS Health Assessment Form 48 hours prior to your SLA-OA session. (Please note that NCAS staff complete the same form.) This form will confirm your eligibility to enter the Assessment Centre by screening for potential COVID-19 exposure and symptoms, and it MUST be submitted within 36-48 hours prior to your SLA-OA session. Failure to submit it on time may result in your SLA-OA session being CANCELLED, with a full forfeiture of your assessment fees.
We reserve the right to deny entry to the NCAS Assessment Centre to any person, and strongly encourage you to ensure you are eligible to enter prior to your assessment day. Please review the questions we ask on the NCAS Health Assessment Form ahead of time. As this is a costly and important assessment for you, we encourage COVID-cautious behaviour leading up to your SLA-OA date - for some Assessment Takers, this may involve self-isolation for 14 days prior to your SLA-OA date.
If you are denied entry to the Assessment Centre, your SLA-OA will be rescheduled free of charge.
No-Show / Lateness
If you do not show up for your scheduled SLA-OA session, you will forfeit your entire assessment fee. Should you choose to reschedule, you will need to pay full price again for the SLA-OA .
It is very important to note that we have zero-tolerance for lateness and cannot accommodate Assessment Takers that arrive past their scheduled SLA-OA time. If you are more than 5 minutes late, you will be denied entry to the Assessment Centre and will have forfeited your assessment fees. The cost of rescheduling for those denied entry due to lateness is CAD $900 (this includes a $850 SLA-OA assessment fee, and a $50 administrative fee). Please plan ahead, and arrive with enough time!
If you need to cancel either the CBA or SLA-OA,
contact us immediately. We can only refund assessment fees if the request is received (and acknowledged) 30 days or more in advance of your scheduled appointment. All refunds are subject to a CAD $50 administrative fee, applied to the CBA and SLA-OA respectively.
We cannot offer refunds for cancellations that occur 30 or fewer days prior to your scheduled assessment.
Like all of us, Prometric and NCAS are monitoring the evolving situation with COVID-19 and following regional health ordinances closely.
Should either Prometric or NCAS be required to close or reduce capacity at our Assessment Centre at any time, all Assessment Takers will be notified as soon as possible. CBA assessments will be rescheduled by Prometric within a few days, according to test centre availability. SLA-OA assessments will require placement on a prioritized waitlist for when we are able to resume SLA-OA assessments.
Please note that NCAS will not be responsible for any Assessment Taker travel expenses in the event of an Prometric Testing Centre or NCAS Assessment Centre closure.
All NCAS assessments must be completed within one year from the date that NCAS processes their referral, to the date that the final assessment component is completed. It is important to note that the CBA and SLA-OA must be completed within six months of each other. If six months is exceeded, the CBA will need to be retaken at full cost. This is because the NCAS assessment evaluates competencies and knowledge at a specific point in time: the more time that elapses, the less valid the results.
If you feel it will take longer than one year to complete your NCAS assessment, please do not schedule or take either the CBA or SLA-OA. There are no extensions to this six-month period for the assessment components. However, if you would like an extension to your initial referral – and you have not yet completed either your CBA or SLA-OA - please contact the regulator or registry that referred you to NCAS to request an extension. They may approve an extension of up to six months.
NCAS checks assessment scores carefully before we release your Performance Report. If you think your Performance Report does not reflect how you performed during the assessment, you can request a reconsideration of your SLA-OA results. Please note that we do not allow reconsideration of the CBA results. If you encountered an incident while taking the CBA that requires review, you must contact us within three business days of your CBA to resolve.
Once you request a reconsideration of your SLA-OA, assessors who did not score your original assessment view the recorded videos of your SLA-OA scenarios to confirm that we scored all the skills you demonstrated. We then issue you a new Performance Report that combines your original CBA scores and your final SLA-OA scores. You can request only one reconsideration; all reconsideration results are final.
A CAD $350 fee will apply. This fee covers the administrative costs and assessor time involved in your reconsideration.
To request a reconsideration, please complete this form and submit it to email@example.com within 15 days of receiving your Performance Report. We cannot conduct reconsiderations after this 15-day period has passed. Typically, it takes NCAS 21 days to complete a reconsideration from the requested date.
NCAS does NOT allow applicants to re-take the SLA-OA or the CBA, except in exceptional circumstances where a candidate has been re-referred by the regulator or registry. If exceptional circumstances apply, please contact the regulator or registry that referred you.
You must apply for a testing accommodation separately for the CBA and for the SLA-OA. There are three steps.
First, you will be asked whether you require an accommodation when you attempt to register and pay for each of the assessments through NCAS. If you indicate that you need an accommodation for either the CBA or SLA-OA, you will be directed to a form.
Second, fill in the form, and submit it, along with the required documentation, to firstname.lastname@example.org. We will review your request and notify you as to whether your request has been approved within 14 business days of having received your documentation. Note: You must not schedule your CBA or SLA-OA until after you have received a decision regarding your accommodation.
Third, when scheduling your CBA with Prometric, or SLA-OA with NCAS, you will be asked if you have been approved for an accommodation. If you have been approved, simply indicate yes. Please do not show up at an assessment site seeking an accommodation without having obtained prior approval. You will be denied by the Assessment Centre Coordinator. If you have not yet applied for an accommodation for either the CBA or SLA-OA, but are already scheduled for an assessment, please contact email@example.com immediately.